Refund and Returns Policy

At Sparhypo, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a transparent and customer-friendly refund and return policy to ensure a hassle-free experience. We stand behind the quality of our sweatshirts and want you to feel confident when shopping with us.

Eligibility for Returns

We accept returns within 30 days of delivery, provided the item meets the following conditions:

• Item must be unused, unwashed, and in its original packaging.
• Tags and labels must be intact and not removed.
• Item must be free of stains, odors, and signs of wear or damage.
• A valid proof of purchase (order confirmation or receipt) must be included.

Items that do not meet these conditions may not be eligible for a refund or may incur a restocking fee.

Non-Returnable Items

To protect our customers and maintain hygiene standards, we are unable to accept returns for:

• Final sale or clearance items marked as non-returnable at the time of purchase.
• Custom or personalized products made to order.
• Gift cards or promotional vouchers.
• Items returned without prior authorization.

How to Initiate a Return

To start a return, please follow these steps:

1. Email support@sparhypo.com within 30 days of receiving your order.
2. Provide your order number, the reason for return, and photos if the item is defective or damaged.
3. Our customer support team will review your request and provide a Return Authorization Number (RAN) along with return instructions.
4. Securely package the item, including all tags and original packaging, and ship it to the address provided in the return instructions.

Items sent back to us without a return authorization will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged.
• We recommend using a trackable and insured shipping method, as Sparhypo is not liable for items lost in transit.
• Original shipping fees are non-refundable unless the return is due to a Sparhypo error.

Refunds

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund request. If approved:

• Refunds are processed to the original payment method within 7 business days.
• A confirmation email will be sent once your refund has been issued.
• If the return is not approved, we may offer to return the item back to you at your expense.

Damaged or Defective Items

If your item arrives damaged, defective, or not as described, please contact us within 7 days of receiving your order. Include the following in your email to support@sparhypo.com

• Your order number
• A clear description of the issue
• Photos of the product, packaging, and any damage

We will evaluate the situation and offer one of the following solutions: a replacement at no cost, store credit, or a full refund.

Exchanges

If you wish to exchange an item for a different size, color, or style, please refer to our Exchange & Cancellation Policy. Exchanges are processed as new orders once the original item is returned and approved.

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account or payment method.
2. Contact your credit card company (posting times vary).
3. Contact your bank (some banks take longer to process refunds).

If you’ve completed all the steps above and still have not received your refund, please email us at support@sparhypo.com so we can investigate further.

Extended Holiday Returns

For purchases made during the holiday season, we extend our return window to 30 days from the date of delivery. This allows gift recipients more flexibility with exchanges or refunds.

Sustainable Returns

At Sparhypo, we are mindful of our environmental impact. To reduce waste, we encourage customers to double-check sizing charts and product descriptions before placing an order. If you are unsure, our customer support is happy to help with sizing recommendations and product advice before you complete your purchase.

Contact Us

For all refund and return inquiries, please reach out to:

APARAM LOGISTICS LLC
support@sparhypo.com
664 Pleasant St, Brockton, MA 02301, United States

We’re here to help you feel confident and comfortable with every Sparhypo purchase. Your satisfaction means everything to us, and we appreciate your trust in our brand.