Overview
At Sparhypo, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, our refund policy ensures a smooth return process. Please read the following guidelines to understand how to initiate a return and receive a refund.
Eligibility for Refunds
To be eligible for a refund, please ensure that:
- The item is unused and in the same condition that you received it.
- The item is in its original packaging with all tags attached.
- You initiate the return within 30 days of receiving your order.
How to Request a Refund
- Contact Us: Reach out to our customer service team at [email protected] to initiate your refund request.
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
- Return Instructions: Our team will provide you with instructions on how to return your item.
Return Shipping
- You will be responsible for paying the return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Processing Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process and indicate your exchange request. We will process the exchange as soon as we receive your returned item.
Contact Us
For any questions regarding our refund policy or to initiate a return, please contact our customer support team:
Email: [email protected]