Frequently Asked Questions (FAQs)

Welcome to Sparhypo’s FAQ page. We’ve compiled answers to the most common questions our customers ask to make your shopping experience as smooth and informed as possible. If you need further assistance, don’t hesitate to contact us at support@sparhypo.com.

Orders

1. How do I place an order?
Simply browse our collection of sweatshirts, select your size and quantity, and click “Add to Cart.” Proceed to checkout to complete your order securely.

2. Can I cancel or modify my order after placing it?
Yes – orders can be canceled or modified within 12 hours of placement by contacting us at support@sparhypo.com. After this window, your order will have entered processing and may no longer be editable.

3. How do I know if my order was successful?
You will receive an email confirmation with your order number and details shortly after checkout. If you don’t receive one, check your spam/junk folder or contact our support team.

Shipping & Delivery

4. Where do you ship?
Currently, Sparhypo ships to all 50 U.S. states. We do not offer international shipping at this time.

5. How long does shipping take?
Orders are processed within 2 – 3 business days, and delivery takes approximately 5 – 7 business days thereafter.

6. How much does shipping cost?
We offer a flat-rate shipping fee of $6.99 for all domestic orders, regardless of size or quantity.

7. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and link to follow its status.

Returns & Exchanges

8. What is your return policy?
We accept returns within 30 days of delivery if the item is unused, unwashed, and in original condition. See our Refund and Returns Policy for full details.

9. How do I exchange an item?
Email us at support@sparhypo.com within 7 days of receiving your order. Provide your order number and reason for exchange. Exchanges are processed based on item availability.

10. What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience. Please contact us with photos of the damaged or incorrect product, and we’ll make it right by offering a replacement or refund.

Payments

11. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

12. Is my payment information secure?
Yes. All transactions are processed using SSL encryption and PCI-compliant gateways to keep your data safe.

Products & Sizing

13. How do I choose the right size?
Each product page includes a detailed sizing chart. If you’re unsure, contact us with your measurements and we’ll be happy to help.

14. Are your sweatshirts unisex?
Yes. Our sweatshirts are designed to have a classic fit suitable for all genders.

15. How should I care for my sweatshirt?
We recommend machine washing in cold water and tumble drying on low heat. Avoid bleach and ironing directly on prints.

Contact & Support

16. How can I reach Sparhypo support?
Email us anytime at support@sparhypo.com or fill out the contact form on our website. We aim to respond within 24–48 hours on business days.

17. Do you offer gift wrapping or custom messages?
Not at the moment, but we’re working on adding this feature in the future..

We hope these FAQs help! Thank you for choosing Sparhypo – where comfort meets design.