Overview
At Sparhypo, we strive to provide our customers with a seamless shopping experience. However, we understand that sometimes plans change. This Cancellation Policy outlines the steps you can take to cancel an order and the conditions that apply.
How to Cancel Your Order
If you need to cancel your order, please follow these steps:
- Contact Us Promptly: Reach out to our customer service team at [email protected] or call us at [contact number] as soon as possible. Include your order number and the reason for cancellation.
- Timing is Key: To ensure a successful cancellation, please contact us within 24 hours of placing your order. Orders that have already been processed or shipped cannot be canceled.
- Confirmation: Once we receive your cancellation request, we will confirm the cancellation via email. If your order has already been shipped, please refer to our return policy for further instructions.
Conditions for Cancellation
- Order Status: Cancellations can only be processed if the order is still in the processing stage. If it has been shipped, you will need to initiate a return.
- Refund Process: If your cancellation is successful, a full refund will be issued to your original payment method within 3-5 business days.
Exceptions
Certain items may not be eligible for cancellation due to hygiene and safety reasons, including but not limited to:
- Customized or personalized products
- Opened or used items
Customer Support
If you have any questions regarding our Cancellation Policy or need assistance, please do not hesitate to contact our customer support team. We are here to help you!
Business Hours: 9:00am – 5:00pm (EST)
Email: [email protected]